Terms and Conditions

Online store Miniatuurspecialist.nl

  1. These general terms and conditions apply to all offers, orders and agreements between the customer and Miniatuurspecialist.nl, located at Groenstraat 140, 5913CG Venlo, registered with the Chamber of Commerce under number 91085985 and VAT number NL004864563B53. 
  1. An agreement is concluded after the customer has placed an order via the Miniatuurspecialist.nl website and Miniatuurspecialist.nl has confirmed the order by e-mail. 
  2. Miniatuurspecialist.nl reserves the right to refuse orders or request additional information if necessary.
  1. All prices on the website are stated in euros, including VAT and excluding shipping costs, unless stated otherwise.
  2. Payment can be made via the payment methods offered on the website, such as iDEAL, credit card, PayPal, and bank transfer. 
  3. Payment must be made in full before the order is shipped.
  1. The delivery times stated on the website are indicative. Delay in delivery does not entitle the customer to compensation or cancellation of the order, unless this has been agreed in writing.
  2. Shipping takes place to the specified delivery address. The risk of loss or damage passes to the customer at the time of delivery.
  1. The customer has the right to return the order within 30 days of receipt, without giving any reason. The costs for returns are borne by the customer, unless otherwise agreed.
  2. Returned products must be in unused and undamaged condition, including all associated accessories and packaging.
  3. The right of withdrawal does not apply to personalized or custom-made products.
  1. Miniatuurspecialist.nl guarantees the quality of the delivered products. If a product is defective upon receipt, the customer must report this to Miniatuurspecialist.nl within 7 days.
  2. Complaints about products or services must be reported in writing to Miniatuurspecialist.nl as soon as possible, but no later than 14 days after receipt.
  3. Miniatuurspecialist.nl strives to handle complaints within 14 days.
  1. Miniatuurspecialist.nl is not liable for any damage resulting from the use of the delivered products.
  2. The total liability of Miniatuurspecialist.nl is limited to the invoice amount of the order in question.
  1. All intellectual property rights to the products, texts and images on the website belong to Miniatuurspecialist.nl or its suppliers.
  2. It is not permitted to use these intellectual property rights without written permission from Miniatuurspecialist.nl.
  1. Personal data is processed in accordance with the privacy policy of Miniatuurspecialist.nl, which can be found on the website.
  1. Dutch law applies to all agreements between Miniatuurspecialist.nl and the customer.
  2. Disputes arising from or related to these agreements will be submitted to the competent court.

These general terms and conditions were last updated on 21-08-2023.

Everything in stock

Alle artikelen in ons assortiment zijn direct uit eigen voorraad leverbaar. Zo hoeft u nooit lang te wachten op uw bestelling en bent u zeker van levering. 

Fast shipping

Alle bestellingen worden altijd binnen 24 uur verzonden. U kunt bij ons kiezen uit verzending met PostNL of DHL. Voor klanten in de buurt van Venlo is ophalen (op afspraak) ook mogelijk. 

Secure payment

You can always pay for your order safely and quickly. We accept iDeal, PayPal and Creditcard. You can also pay by transfer to our bank account.